When Humana began searching for a new CVO partner, they had clear criteria – their next vendor had to be a long-term solution to their problems. They needed an organization deeply-rooted in industry knowledge, with a strong reputation and great RFP responses.
This criterion demanded that Humana’s search process be highly selective. They couldn’t afford to spin their wheels with a second CVO partner – this one had to work. As they were vetting potential candidates, a recurring issue arose – no one shared a partner-oriented approach. Until they met andros.
The andros approach was all about the journey to success, one that would be paved with a commitment to partnership. Unlike the other vendors, andros was the only CVO who offered a dedicated Client Success Manager to Humana. And after speaking with our robust list of client references, who reinforced Humana’s confidence in andros, a partnership was born.